Refund policy

Refund & Replacement Policy

Every Goldie & Co. canvas is made to order and personalized just for you — so we can't accept returns or exchanges for a change of mind, or for size or color choices. That's exactly why you preview your exact canvas before you pay: what you see is what we print.

If it arrives damaged, defective, or not as you previewed — tell us and we'll make it right with a free replacement (or a refund, if you'd rather). Email admin@justgoldie.store with your order number and a quick photo of the issue, ideally within 30 days of delivery. No need to send anything back.

If more than 30 days have passed, reach out anyway — we'll always do our best to take care of you.

A note on addresses: each canvas ships straight to the address you enter at checkout and can't be re-routed once it's on its way, so please double-check it. If a package comes back to us because of an address error, we'll work with you on the best way to get a new one to you.

Refund timing: approved refunds go back to your original payment method, typically within 5–10 business days of approval.

Questions? Email admin@justgoldie.store — we're happy to help.